CANCELLATION POLICY

 

 

Cancellation Policy (Airlines)

 

In event of cancellation by the User, every booking made on Xpertiz Tours is subject to cancellation charges levied by the airline, which may vary with respect to flight and booking class and Xpertiz Tours may levy some negligible amount as service fee per passenger/per sector for domestic and international air tickets as cancellation service charges which shall depend on the type of transaction. Some bookings may be non- refundable as per the specific airline’s policy. Some bookings cannot be cancelled partially as per the specific airline’s policy. Cancellations can be made online or offline through sending an email to Xpertiz Tours mentioned mail at the time of booking. Xpertiz Tours may assist the User in making various amendments for bookings. In few cases, you need to contact the airline directly.

 

In case of any cancellation within 24 Hrs of the journey Xpertiz Tours recommends the Users to contact directly to the Airlines and after that, send the cancellation request on our website/emails for refunds.

 

Cancellation Policy (Hotels/Transport vendors, etc.)

 

In event of cancellation by the User, every booking made through Xpertiz Tours in Hotels/Transport vendors, etc. is subject to terms and conditions to be provided by the ultimate service providers. The User can request cancellations/modifications in the booking by sending an email on the email id provided at the time of booking. However, any cancellation/modifications shall be subject to the cancellation policy of the service provider and availability in case of modification, etc.

 

The User agrees that in the event of non-confirmation of booking due to any technical reasons (like network downtime, disconnection with third party platforms such as payment gateways, banks etc.) or any other similar failures, Service Provider’s obligation shall be limited refunding the booking amount, if any, received from the User. Such refund shall completely discharge the Service Provider from all liabilities with respect to that transaction.

 

Right to cancel [By Xpertiz Tours or Service Providers]

 

Xpertiz Tours reserves its right to cancel the booking made with any Airlines, Hotels, Transport Vendors, etc. and forfeit the amount paid by the User, including no liability for any loss or damage caused to the User in the booking cancelled, without any prior notice to the User in the cases including but not limited to:

< >Any default on part of the User regarding the validity or authorisation of the information on the user provided or misrepresentation of facts made;If any judicial, quasi-judicial, investigation agency, government authority approaches Service Provider to cancel booking;In event of Force Majeure, the Service Provider shall be unable to honor the confirmed bookings. If Xpertiz Tours has advance knowledge of any such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to the user or refund the booking amount after deducting applicable service charges, if supported and refunded by that respective Service Provider. The User agrees that Service Provider being merely a facilitator of the services and products booked, cannot be held responsible for any such Force Majeure circumstance. Xpertiz Tours at its sole discretion reserves the right to not accept any booking without assigning any reason thereof. 

In addition to this Xpertiz Tours reserve other remedies and recourse under this User Agreement or under applicable law, Xpertiz Tours may limit the User's activity, warn other users of the User's actions, immediately suspend or terminate the User's registration, or refuse to provide the User with access to the Website if:

< >The User is in breach of this User Agreement; or Xpertiz Tours is unable to verify or authenticate any information provided by the User; or Xpertiz Tours believes that the User's actions may infringe on any third-party rights or breach any applicable law or otherwise result in any liability for the User, other users of Xpertiz Tours, or Xpertiz Tours itself. If a User breaches this User Agreement, Xpertiz Tours reserves the sole right to recover any amount due to be paid by the User to Xpertiz Tours, and to take appropriate legal actions as it deems necessary. 

User agrees that that the end service provider may refuse to provide the service(s), agreed to be provided to the User, for any booking made through Xpertiz Tours with/without assigning any reasons or owing to reasons including but not limited to behavioural issues, public safety, health hazards, infectious diseases, government orders/notification etc. In such scenarios of refusal, the liability that may ensue shall solely vest with the end service provider as it is outside the purview of Xpertiz Tours and the User agrees that any claim, refund or damages against such refusal shall lie solely against the end service provider and not Xpertiz Tours.

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REFUND POLICY

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< >Xpertiz Tours will process the refund only after getting cancellation request/claim from the customer/travel agent/corporate company through email or through defined channel on the website. Refund against the cancellation of air tickets will be credited directly in User’s mode of payment after receiving the refund amount from the Airlines. Xpertiz Tours will process refund within 72 only after receiving it from the concerned Airlines/hotel/transporter/other suppliers. In some peculiar cases, Processing time for cancellation and refund requests may vary. Due to Banking Procedures, Refund in credit cards may take duration of 72 hours while it may take 7 days in case of net banking transactions Wallet amount once used for any transaction the remaining amount in the wallet cannot be transferred to your bank account. However, can be used for future booking with us. Convenience fees paid at the time of booking is a non-refundable fee and same shall be applicable on all cancellations including any partial cancellation requests. If cancellations made directly with the Service providers (such as airlines, hotels, restaurants /transport vendors etc.) need to be intimated to Xpertiz Tours, for the refund process. Processing time for the refund will be subject to the mode of payment. The refund will be initiated in the source account from which payment was made. All refunds by Xpertiz Tours shall be processed as per the Service provider’s fare rules and cancellation policy. Refunds will be in accordance with the Xpertiz Tours receiving that refund from the airlines or hotels or any other service providers as may be applicable. The convenience fee made at the time of booking is a non- refundable fee. 

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User making an International bookings through our website i.e. Xpertiz Tours carrying and valid visa is a mandatory requirement.

International bookings made on Xpertiz Tours are subject to the requirements of visa including but not limited to transit visa which is to be obtained by the User as per the requirement of their travel bookings and the requirements of the countries the traveller intends to visit or transit through.

Xpertiz Tours hold no liability for any issues, including inability to travel, arising out of such visa requirements and is also not liable to refund any amount to the User for being unable to utilize the booking due to absence or denial of visa. Refund, if any, will be as per the applicable terms of booking and cancellation policy.

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